At G.K. Almirah, every steel almirah is precision-engineered and rigorously quality-tested before dispatch. Because our heavy-duty steel products are built-to-order and bulky in nature, returns and replacements are strictly governed by our defect and transit damage policy below.
Eligible Cases for Return & Replacement
Return or Replacement is ONLY applicable under the following two verified conditions:
- 1. Manufacturing Defects: Any structural fault, fabrication flaw, weld imperfection, lock/hinge malfunction, or factory coating defect present upon unboxing.
- 2. Transit Damage: Any physical dent, deep scratch, bend, or deformity that occurred during logistics and transit.
Zero-Cost Resolution for Defects & Damage
If your almirah arrives with verified transit damage or a manufacturing defect:
- 100% Free Replacement or Repair: We will promptly arrange a brand-new replacement unit or dispatch our technician for on-site part replacement/service at zero extra cost to you.
- Reverse Shipping Covered: G.K. Almirah bears 100% of reverse pickup and re-dispatch shipping costs.
- Full Refund Guarantee: If a suitable replacement cannot be delivered, a 100% full refund is credited back to your original payment method within 5–7 business days.
Strict Non-Returnable Policy (Change of Mind)
Important Notice: Returns, cancellations after dispatch, or exchanges are NOT accepted for change of mind, subjective preference, or incorrect room dimension measurements made by the customer. Please verify your room space, doorway clearance, and preferred colour finish prior to placing your order.
Reporting Window & Verification Process
- Inspect Upon Delivery: Please inspect the almirah outer packaging and exterior upon delivery in the presence of the delivery team.
- Report Within 48 Hours: Any transit damage or manufacturing defect must be reported within 48 hours of delivery (and within 7 days for internal mechanical/lock issues).
- Provide Photo/Video Proof: Clear photos/videos of the defect, damaged area, and the shipping label must be shared for instant claim validation.
How to Claim Return or Replacement
- Email us at contact@gkalmirah.com or WhatsApp us at +91 96820 21084 with your Order ID and photos/videos of the issue.
- Our quality control team will inspect the evidence and approve your claim within 24 hours.
- We will coordinate reverse pickup of the defective unit and dispatch your priority replacement immediately.
